WHAT IS THE CLEAN TRUST?

The Clean Trust was formerly known as The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has served as the Industry Guardian for the cleaning, inspection and restoration service industries for more than 30 years. As a non-profit certification organization, The Clean Trust helps ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.

To qualify for Clean Trust-Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. Clean Trust-Certified Firms are also required to abide by the Clean Trust Code of Ethics. Services provided by Clean Trust-Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.

THE CLEAN TRUST CONSUMER COMMITMENT

This Clean Trust Certified Firm Agrees To: 

Establish and maintain professionalism when conducting business and to uphold honesty, integrity, and competency in all dealings with consumers.

Have a Clean Trust Certified Technician present on all job sites or will immediately notify the consumer if there is not a Technician on site certified in the category of work to be performed.

Have a Clean Trust Technician certified in all categories of services that the firm is marketing to consumers.

Maintain a written customer complaint procedure and respond to those complaints in a timely fashion. In case of unresolved complaints, engage in arbitration and accept those conclusions.

Carry adequate insurance coverage at all times to protect consumers.

Maintain all required or appropriate licenses, permits, and bonds.

Seek, provide, and promote training and continuing education in the firm to enhance technician proficiency.

Avoid false or deceptive advertising or marketing, including the use of misleading price information, and will provide consumers with accurate information regarding prices, services, and products.